How to buy:
Shopping on INDESmed.com is quick and easy. Just follow these steps:
1. Select the product you want in the "Products" tab.
2. If you want to continue shopping, add it to your cart. If you prefer to finalize your purchase, click on "Buy Now".
3. Complete your personal details and verify that they are correct.
4. Choose the payment method: credit card, bank transfer, cash on delivery, or Bizum.
5. Confirm the order.
6. You will receive an email confirming your purchase.
2. If you want to continue shopping, add it to your cart. If you prefer to finalize your purchase, click on "Buy Now".
3. Complete your personal details and verify that they are correct.
4. Choose the payment method: credit card, bank transfer, cash on delivery, or Bizum.
5. Confirm the order.
6. You will receive an email confirming your purchase.
In which countries can I buy online?
We ship to all countries where SEUR and FEDEX operate. Check their websites (www.seur.com, www.fedex.com) for more information.
INDESmed partially or fully covers shipping costs, so our online prices are always competitive.
INDESmed partially or fully covers shipping costs, so our online prices are always competitive.
How can I make sure my purchase was successful?
If your order was placed correctly, you will receive a confirmation email. If you don't receive it within a few hours, contact us at info@indesmed.com.
Payment method:
What payment methods can I use for my purchase?
We accept the following payment methods: bank transfer, cash on delivery, Visa, Visa Electron, Mastercard, American Express, and Bizum.
Why might my credit card be declined?
Your card may be declined for the following reasons:
1. It has expired: check its expiration date.
2. Credit limit reached: check with your bank.
3. Incorrect data: make sure you have correctly completed all required fields.
1. It has expired: check its expiration date.
2. Credit limit reached: check with your bank.
3. Incorrect data: make sure you have correctly completed all required fields.
Can I request Tax-Free?
We do not offer Tax-Free service, as it only applies to products purchased in physical stores and personally transported by the buyer outside the EU.
Is it safe to use my credit card on the website?
Yes, your data is protected with SSL encryption. INDESmed uses secure technology to guarantee the confidentiality and security of transactions.
Shipping:
Where can I receive my order?
You can receive your order at the address you choose (home, work, etc.), with the exception of P.O. boxes.
Can the delivery country be different from the purchase country?
No. For logistical and tax reasons, the delivery country must match the country from which the purchase is made.
Shipping costs
Shipping costs are calculated automatically during the purchase process, based on the destination country, weight, package volume, and product type.
Certain products may benefit from free shipping regardless of the order amount or delivery country, depending on promotions or specific conditions indicated on each product page.
For some destinations outside the European Union, the customer will be responsible for any applicable customs duties or local taxes.
Certain products may benefit from free shipping regardless of the order amount or delivery country, depending on promotions or specific conditions indicated on each product page.
For some destinations outside the European Union, the customer will be responsible for any applicable customs duties or local taxes.
Warranty and Returns:
What warranty do products purchased on indesmed.com have?
All products have a minimum legal warranty of 3 years in accordance with the General Law for the Defense of Consumers and Users, except for products with a justified shorter useful life (such as Class I single-use medical devices).
Products manufactured in carbon fiber are guaranteed for 4 years.
INDESmed covers manufacturing defects. If the defect is reported within the first 7 days from receipt, we also cover collection costs. After that period, the warranty only covers repair or replacement of defective parts; the customer will bear shipping costs.
Products manufactured in carbon fiber are guaranteed for 4 years.
INDESmed covers manufacturing defects. If the defect is reported within the first 7 days from receipt, we also cover collection costs. After that period, the warranty only covers repair or replacement of defective parts; the customer will bear shipping costs.
Can I return an item?
Yes. You can return a product if it has defects or if it does not meet your expectations, in accordance with the right of withdrawal recognized in current regulations. You have the right to withdraw from the purchase within a period of 14 calendar days from receipt of the product, without the need for justification.
How should I proceed to return an item?
1. Send an email to info@indesmed.com explaining the reason for the return.
2. If the product is defective, attach an image showing the defect. We will organize collection and issue the refund after verifying the product.
3. If it is a voluntary return, the product must be unused, in its original packaging, and in perfect condition.
2. If the product is defective, attach an image showing the defect. We will organize collection and issue the refund after verifying the product.
3. If it is a voluntary return, the product must be unused, in its original packaging, and in perfect condition.
What is the deadline for making a return?
The legal deadline to exercise the right of withdrawal (return without cause) is 14 calendar days from receipt of the product.
In case of defective products or shipping errors, the customer must notify it within 30 calendar days from delivery to facilitate quick handling. This does not limit the legal right to claim manufacturing defects within the legal warranty period of 3 years.
In case of defective products or shipping errors, the customer must notify it within 30 calendar days from delivery to facilitate quick handling. This does not limit the legal right to claim manufacturing defects within the legal warranty period of 3 years.
How will I receive my refund?
The refund will be made using the same payment method used in the original purchase.
Do I have to pay return costs?
Returns due to manufacturing defects are free. In the case of voluntary returns (withdrawal), the customer will bear shipping costs.
When will I receive my refund?
Once the return is approved and the product's condition is verified, you will receive a confirmation email. The refund will be processed within a maximum of 14 days from receipt of the product at our facilities.
Please note that crediting times may vary depending on your bank.
Please note that crediting times may vary depending on your bank.
Technology and Security:
Is it safe to buy from INDESmed?
Yes. INDESmed uses advanced security protocols, including SSL encryption and appropriate technical measures to guarantee the confidentiality of your personal data and the security of your transactions.