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Canes

Canes buyer and user frequently asked questions


What size I choose if mine is between 2 sizes?
Choose the higher. For example if you are 65.5in tall choose size M.

Does the WALKING STICK come with all components or I need to buy extra accessories?
Price includes all necessary to start using your WALKING STICK (stick, silicone padded ergonomic handle and rubber ferrule) We recommend to buy some extra ferrules or silicone pads to take advantage of the shipping.

How can I adjust the handle height of my cane?
Just loose the fixing screw of the handle and move it along the curved stick. Once you feel comfortable tight the screw again to fix it.

Can I buy extra accessories?
yes, when ordering your WALKING STICK you can include the accessories by adding them to your purchase basket or after your receive it just making a new order.

Can I test the WALKING STICK in any shop?
Check your closest INDESmed UK Mobility Point of Sell selecting your country.
If you can't find any, just order online and if you don't like the product we will refund the product purchase amount (check conditions at the page footer)

When I will receive my WALKING STICK?
Estimated time to UK and most EU countries is 3-5 days.

Can I have express or overnight delivery?
Yes, when ordering select EXPRESS DELIVERY after confirming your country to have 24h delivery (orders before 12am CET – Central European Time)

Will my medical assurance cover the cost of WALKING STICK?
Most medical assurances cover this cost by submitting the commercial invoice for your purchase. If you need it just send us an email to info@indesmed.com

What is WALKING STICK warranty time coverage?
Every purchase made at INDESmed UK has 2 year warranty excluding accessories.

I'm a mobility aid products distributor, how can I purchase?
Just go to INDESmed UK Mobility Distribution and open a professional account on INDESmed.


Crutches

Crutches buyer and user frequently asked questions


Why can I buy a single crutch on your online shop?
A crutch is more stable than a walking stick. If you are a walking stick user, depending on the weight you need to load when walking, it is advisable to use 1 crutch instead of the walking stick.

What size I choose if mine is between 2 sizes?
Choose the higher. For example if you are 65.5in tall choose size M.

Does the crutch come with all components or I need to buy extra accessories?
Yes, price is for 1 crutch. Price includes all necessary to start using your crutch (stick, cuff, silicone padded handle and rubber ferrule) We recommend to buy some extra ferrules or silicone pads to take advantage of the shipping.

Is the price for one or for a pair of crutches?
Price is for 1 crutch. To buy a pair you need to select 2 in the Quantity menú on the superior right area of the screen

Can I buy extra accessories?
yes, when ordering your crutch or crutches you can include the accessories by adding them to your purchase basket or after your receive your crutches just making a new order.

What products are CRUTCHES accessories?
Rubber ferrules, handle pads, cuff belts, cuffs, handles are the CRUTCHES accessories.

Can I test the CRUTCHES in any shop?
Check your closest INDESmed UK Mobility Point of Sell selecting your country.
If you can't find any, just order online and if you don't like the product we will refund the product purchase amount (check conditions at the page footer)

When I will receive my CRUTCHES?
Estimated time to UK and most EU countries is 3-5 days.

Can I have express or overnight delivery for my CRUTCHES?
Yes, when ordering select EXPRESS DELIVERY after confirming your country to have 24h delivery (orders before 12am CET – Central European Time)

What is CRUTCHES warranty time coverage?
Every purchase made at INDESmed UK has 2 year warranty excluding accessories.

Will my medical assurance cover the cost of my CRUTCHES?
Most medical assurances cover this cost by submitting the commercial invoice for your purchase. If you need it just send us an email to info@indesmed.com

I'm a mobility aid products distributor, how can I purchase?
Just go to INDESmed UK Mobility Distribution and open a professional account on INDESmed.



Walkers

Walking frames (Zimmer frames or rollators) frequently asked questions


Does the WALKING FRAME come ready to use?
Yes, once delivered just take it out the box, unfold and adjust the handle to your height following the user guide.

Can I order the INDESmed WALKING FRAME by phone?
Yes, our Customer Support will help you on the purchase process or will order for you if necessary. Check the orders phone number here

Will my medical assurance cover the cost of my WALKING FRAME?
Most medical assurances cover this cost by submitting the commercial invoice for your purchase. If you need it just send us an email to info@indesmed.com

What is WALKING FRAME warranty time coverage?
Every purchase made at INDESmed UK has 2 year warranty excluding accessories.

What products are WALKING FRAME accessories?
Rubber ferrules and shopping bag are the WALKING FRAME accessories.

Can I test the WALKING FRAME in any shop?
Check your closest INDESmed UK Mobility Point of Sell selecting your country.
If you can't find any, just order online and if you don't like the product we will refund the product purchase amount (check conditions at the page footer)

I'm a mobility aid products distributor, how can I purchase?
Just go to INDESmed UK Mobility Distribution and open a professional account on INDESmed.


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